Questions about Your Order?

I'm here to help, just get in touch ♥

Refunds, Exchanges and Cancellations
If you change your mind and you get in touch straight away, as long as your item hasn't shipped then I will cancel your order and refund you. 

Otherwise, you can get a 100% refund or an exchange if your item is damaged, not what you expected, you've changed your mind....pretty much any reason really!  Just return the item to me in the condition that you purchased it within 28 days and I'll refund your order.  

Repairs and Recycling
I something falls apart on you in an unexpectedly short time then please let me know straight away so that I can see what went wrong and replace or repair your item or refund you if that's appropriate.

A certain amount of wear and tear is expected on textile items over time but if your much loved item is past its best and you would like to discuss repairs, replicas or replacements then do get in touch and I will see what I can do.   I can also recycle some items such as ring bases on replacement items.

Custom Items and Special Requests
Always!  Just drop me a line if you would like something made just for you ♥

(Aidan's FROGKNOT items are also covered here - he makes custom things too.  You can drop him a line by clicking here