Retail orders from my online store stock will be shipped within three working days. Please take your location into account when calculating delivery time. Delivery on wholesale and custom orders will be estimated at the time of enquiry and before any charge is made. All orders are sent by Royal Mail, international and UK orders over £50GBP will be shipped free of charge. Cases of items deemed lost in the post are dealt with on a case by case basis - please contact me as soon as possible if you do not receive your parcel.
Personal delivery is possible for local wholesale customers only, I am only too happy to visit local shops and galleries if I can - please enquire when you order.
Full details of our returns policy are available at the point of ordering but all reasonable refunds and exchanges are fulfilled, I comply fully with the Consumer Protection (Distance Selling) regulations 2000. Please contact me straight away with any problems you may have with your order and I will work to resolve the issue immedietely.
Major credit and debit cards are accepted via Nochex and Paypal for retail purchases through this site. For wholesale enquiries payment may be made through BACS, personal cheque or cash transaction in person. Payment and credit terms will be agree at the point of enquiry.
Wychbury Designs Products are made by hand by Paula Perrins. Quality is guarenteed and covered by our returns policy but some degree of variation should be expected from handmade products. Variations may include but not be limited to fabric pattern placing, differences in the rendering of hand printed items, variety of vintage buttons, lace and threads used. Our jewellery findings are currently sourced from suppliers guarenteeing nickel and lead free metals.